The refunds DO NOT include shipping cost and the payment handling charge.
You have 7 days from the day you receive your order to request the refunds.
The wig must be in the original condition as it was sent to you. All packaging, including wig caps, wig bag, wig
label or tag, etc. must be returned with the unit. If the wig has been altered in any way, we cannot accept an
exchange! NO EXCEPTIONS!
This includes, but is not limited to any of the following:
- DO NOT Attempt to correct the problem yourself before contacting us
- DO NOT Put any chemicals on the Unit
- DO NOT Perm the Unit
- DO NOT Dye the Unit
- DO NOT WASH OR CONDITION the Unit
- DO NOT WEAR the Unit
- DO NOT Cut, Tear or Rip the Lace
- DO NOT Put Glue on the Unit
- DO NOT Style or Cut the Hair of the Unit
- DO NOT Put products on the Unit
We will send the refunds within 2 business days once we received the wig(s) and inspected.
This promise is applied for the in stock lace wigs,not include any used wigs, custom lace wigs,special offer products or clearance sale. Please make sure Merchandise is in new condition, unused and in original packaging.